Atomic Speakers - Realm of Excursion



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Old 10-24-2012   #1 (permalink)
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Default Atomic Speakers

Well, as a company Trafik Jamz finally got Wu'd.

Long story short: Spoke with Randy Mesa (whom I have NO issues with) about some issues/complaints that I had. He advised me to forward them to George Wu ([email protected]) so I did. I complained about products never being in stock, never getting the same style sub twice (different cones/baskets/etc...) and that it seemed like they just threw whatever parts they had laying around into their subs and called them good enough. There was no quality control in the past year. Tinsel leads would slap against the cones on the AP-8's making them "buzz/rattle".

I also mentioned that I didn't like the way their warranty was set up and offered some advice on how I thought they could do it better.

After hearing this criticism they decided to cancel my recent order which was a custom sub for a very good customer of mine. They then said if I wanted the sub I could still get it, but with no warranty at all.... if it arrived missing a cone that was my issue. After about a week they finally refunded my order and we went with a different sub for the customer.

My advice is this: Atomic makes some darn good subs, but until George Wu leaves the company I'd advise staying the f#ck away from them.

I guess they are content with 27 dealers in the US...... what a joke.
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Old 10-25-2012   #2 (permalink)
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Default Re: Atomic Speakers

Time to move on to bigger and better things bro.
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Old 10-26-2012   #3 (permalink)
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Default Re: Atomic Speakers

Quote:
Originally Posted by weshole View Post
Time to move on to bigger and better things bro.
Amen to that!
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Trafik Jamz is a proud e-retailer of the following product lines: Pioneer, Clarion, Kenwood, JBL, Infinity, Massive Audio, Soundstream, Cadence, DB Drive, Quantum, RE Audio, Arc Audio, Accele, Hushmat, Metra, Tsunami, and much more
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Old 10-26-2012   #4 (permalink)
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Default Re: Atomic Speakers

That's a shame



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Old 10-29-2012   #5 (permalink)
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Default Re: Atomic Speakers

Quote:
Originally Posted by Fallen View Post
That's a shame
It is a shame. Give me 1 year managing that company and I could have things turned around 100%. Their products are good, they just do a horrible job of getting to market and having anything on hand. Sometimes the QC sucks with them, but that is fixable as well.

Their 3 year warranty "including burnt coils" should be "3 year warranty if we decide to give you one at all... because 'abuse' isn't covered under warranty, nor is 'competition use'" how the hell do you burn a coil if you aren't abusing it?
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Trafik Jamz is a proud e-retailer of the following product lines: Pioneer, Clarion, Kenwood, JBL, Infinity, Massive Audio, Soundstream, Cadence, DB Drive, Quantum, RE Audio, Arc Audio, Accele, Hushmat, Metra, Tsunami, and much more
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Old 10-29-2012   #6 (permalink)
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Default Re: Atomic Speakers

Quote:
Originally Posted by tjamz View Post
It is a shame. Give me 1 year managing that company and I could have things turned around 100%. Their products are good, they just do a horrible job of getting to market and having anything on hand. Sometimes the QC sucks with them, but that is fixable as well.

Their 3 year warranty "including burnt coils" should be "3 year warranty if we decide to give you one at all... because 'abuse' isn't covered under warranty, nor is 'competition use'" how the hell do you burn a coil if you aren't abusing it?
I guess if they screw up and overrate the Power handling. But yeah, sounds like a bogus warranty.



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Old 10-29-2012   #7 (permalink)
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Default Re: Atomic Speakers

On the same token, we have always had products warrantied. It just sometimes took some jumping through hoops.
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